All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Our average shipping time is 5-7 business days within United States, and up to 30 days for international deliveries, depending on the order’s destination.
Potential delays due to a high volume of orders or postal service problems are outside of our control.
Domestic Shipping Rates and Estimates
We offer USD13 flat rate shipping to United States.
International Shipping
We offer USD13 flat rate shipping to Australia, New Zealand, United States, United Kingdom, Canada, Hong Kong, Philippines, Singapore and Europe.
Your order may be subject to import duties and taxes (including VAT, or GST), which are incurred once a shipment reaches your destination country. Healthy Mum & Bub is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after the item is delivered, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information on our returns policy, check out our full return policy page.
If you have any further questions, please don’t hesitate to contact us at [email protected].